Privacy Policy

Overview

Towergate Software Inc. and Towergate Informatics Inc. (“TWG8” or “we”) recognizes the importance of an individual’s right to protect personally identifiable information and this privacy policy (“Policy”) sets out the privacy policies and practices for TWG8 with respect to how TWG8 may collect personal information. It also describes how TWG8 collects, maintains, uses, manages and discloses personal information.

This Policy applies to information collected by TWG8 its website and/or any of its subdomains (collectively, the “Site”), as well as other places where we may collect personal information. In this Policy, “personal information” means information or opinion about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion as further defined under applicable privacy laws.

By accessing the Site you agree to the terms and conditions of TWG8’s Policy and accept the practices described in this Policy. TWG8 reserves the right, in its discretion, to change, modify, add or remove portions of this Policy at any time and from time to time, without prior notice to you. If our Policy changes in the future, we will notify you of any such changes by posting an updated policy on our website. Following the posting of such changes, your continued use of the Site will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the Site following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy as it is found on the Site and any changes thereto.

If you do not agree with this Policy, delete all cookies from your browser cache after visiting our Site and do not visit our Site or use our services. Your continued use of our Site or services signifies your acceptance of this Policy. The Site may contain links or allow you to link to third party websites that are not related to, controlled by or operated by TWG8. Please understand that this Policy does not apply to such third party websites, and TWG8 is not responsible for the content of such third party websites or the privacy practices of such third parties. Therefore TWG8 encourages you to request and review the privacy policies of any third parties upon disclosing your personal information to such parties or when visiting such third party websites.

Financial Information

We do not currently collect financial information.

Consent

BY SUBMITTING PERSONAL INFORMATION TO TWG8 OR ITS SERVICE PROVIDERS AND AGENTS, YOU AGREE THAT TWG8 AND/OR ITS SERVICE PROVIDERS MAY COLLECT YOUR PERSONAL INFORMATION AND YOU CONSENT TO THE USE, DISCLOSURE AND TRANSFER OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, you may refuse or withdraw your consent at any time by contacting TWG8 at the address provided on the contact us page. If you refuse or withdraw your consent, you acknowledge that TWG8 may refuse or be unable to provide you with services or information offered on the Site. If following your refusal you return to the Site, you agree that such action will constitute consent.

Collection of Your Information

We may collect personal information from you when you provide your personal information to us, communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate, for example, in a contest, promotion, sweepstake or survey.

TWG8’s website is directed for use by adults. TWG8 does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use TWG8’s website or provide us with any personal information.

TWG8 may use your personal information to: (1) send you details on services you inquire about or order; (2) maintain contact with you and provide you with ongoing personalized service; (3) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our services, surveys, contests, promotions and special offers; (4) help us learn more about your ordering preferences; (5) conduct or administer contests and promotions; (6) enforce any policy or agreement on the Site and protect TWG8 against negligence, breach of contract, fraud or other illegal activity; and (7) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve the experiences and our service offerings. As provided below, you may always choose not to receive promotional materials or marketing information

The personal information that TWG8 may collect may include your name, email address, address, telephone numbers, company information (including addresses, emails and telephone numbers), brands, trademarks, logos, designs, product/service interest information and any other personal information that may be communicated to TWG8. You represent and warrant that you have the right and authority or have obtained all necessary consents to provide any information, including any personal information of another individual, which is provided by you to TWG8. We may also maintain a record of your service interests and acquire information about you from our present and future affiliates or divisions.

TWG8 may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Site, the routes by which users access the Site and use of any hyperlinks that may be made available on the Site. TWG8 or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Site and the Site features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. This information is gathered by certain tools and methods such as the collection of your IP address and/or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted.

Cookies

Like many websites, TWG8 may use “cookies” to maintain a record of your visits to the Site. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided TWG8 with personal information that will allow us to identify you.

Cookies can help us improve the Site and to deliver more personalized service by enabling TWG8 to estimate usage patterns and other factors; to store information about your preferences; and to recognize you when you return to the Site.

Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting TWG8 cookies, you may follow your Internet browser’s steps for doing so. Please note that if you disable cookies from your browser, it is possible that you will not be able to access certain sections of the Site

IP Addresses

An IP address is a computer’s numeric address, by which it can be located within a network. TWG8 may record your IP address when you visit or use services or features on the Site. TWG8 may use your IP address for the purposes noted above, and also to help diagnose problems with TWG8’s server, or to administer the Site. TWG8 may also use your IP address to identify you when TWG8 feels it is necessary to enforce compliance with this Policy, the Terms of Service, or to protect the Site, systems, information, employees, service providers, business partners, users, customers and others.

Protection of Your Information

To prevent unauthorized access or disclosure, maintain data accuracy and facilitate the appropriate use of information, TWG8 may use physical, technological and/or administrative procedures to protect the personal information that TWG8 collects from loss, unauthorised access, modification, disclosure or other misuse. Nevertheless, Internet transmissions are never completely private or secure. You understand that any messages or information you send to the Site may be read or intercepted by others. If you have any questions about the security of personal information collected by TWG8, please contact us at: info@towergatesoftware.com

Disclosure of Your Information

TWG8 may disclose your personal information to subsidiaries or affiliates and to third parties whom TWG8 may contract to provide services on TWG8’s behalf, including, but not limited to, support services and website services. TWG8 may also disclose in order to deliver promotional materials, contests, sweepstakes and other promotions, and answer customer questions about TWG8’s products and services. These subsidiaries, affiliates and third parties may be located in Canada, the US or overseas. TWG8 will only provide those third parties with the personal information that they need to deliver the services to TWG8 and/or on TWG8’s behalf. You consent to TWG8 disclosing your personal information to our legal advisors when reasonably required or as otherwise permitted or required by law.

TWG8 respects your privacy and will only use your personal information as explained above. TWG8 will not otherwise sell your personal information to third parties for marketing purposes.

Retention of Your Personal information

The personal information that you provide will be retained by TWG8 in accordance with applicable laws. However, TWG8 may in the course of its business destroy information it deems to be stale or obsolete and will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for TWG8’s business purposes.

Choice and Opt-Out Preferences

TWG8 does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email communications from TWG8 (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every broadcast e-mail that is sent to you by TWG8. However, if the email communication is required in order to properly process an order, your request to cease communication will relieve TWG8 and its agents of any liability for failure to further process any order.

Access and Correction

TWG8 will take reasonable steps to ensure the personal information it holds is accurate, complete and up to date. Upon your written request and provided your identity can be verified, subject to certain exceptions, TWG8 will inform you of storage and disclosure of your personal information and give you access to that information. Additionally, if you have any questions or enquiries relating to our privacy practices or procedures, or if you believe that the personal information that TWG8 holds about you is not accurate, complete or up to date you may write to us at the address provided below. If you are able to establish that the information is not accurate, complete or up to date, we will take reasonable steps to correct the information

Use of Google Analytics

TWG8 may use Google Analytics, a website analysis tool provided by Google. Using cookies, Google Analytics collects information about your browsing, the pages you visit, the date and time of your visits and the links you click. It also records the type of operating system your computer uses, the language of your browser, the name of your Internet service provider and your geographic location. The data collected and your anonymized IP address (truncated address) are kept by Google on servers located, in particular, in the United States. Google uses this information only to produce statistics and reports on browsing within the Information feed section. Google may communicate the collected data to third parties when legally required to do so or when third parties process the data on its behalf.

Questions or Comments

TWG8 welcomes questions and comments about this Policy. Questions or comments should be directed to:

Towergate Informatics Inc. email: info@towergatesoftware.com